Shipping Policy

1.General Shipping Terms

If your order is more than 25 dollars,Your order will be shipped FREE. We will charge extra 5.99 dollars for shipping freight if your order amount is less than 20 dollars.

2.Shipping Details

Orders placed before 4p.m. PST are usually shipped out at the same day. Typically, orders placed after 4PM PST are shipped at the following day. Orders placed on Friday after 4PM PST are shipped on the following Monday or on the next business day. It usually takes 2-5 working days to for orders to arrive. Our orders are imported every few hours to our internal processing system. At that time you receive your order number via email, another email will follow with tracking number details a few hours after the item leaves our facility. Transit times start when your package leaves our facility. Transit times are not guaranteed and shipping costs are not refundable.

Tracking emails are sent from our internal system from support@petkit.com. You may view the status of your order by logging into your account and viewing your order history or by clicking the 'Track Order Link' in your order confirmation email.

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