Shipping policy

Last updated: June 10, 2026

Thank you for your support of PETKIT. This Shipping Policy outlines how PETKIT processes, ships, and delivers orders placed through our official store.

 

Shipping Regions

We currently ship within the contiguous United States only.

For customers outside the United States, please visit our Where to Buy page to find the appropriate regional store and authorized retailers.

We are unable to ship to the following locations:

  • Alaska
  • Hawaii
  • Puerto Rico
  • Guam
  • U.S. Virgin Islands
  • Armed Forces Americas / Europe / Pacific

 

Delivery Address Eligibility

PETKIT primarily ships to residential and commercial addresses.

P.O. Boxes and APO/FPO/DPO addresses are generally not supported, except for small parcels handled through postal services.

If you are unsure whether your address is eligible, please contact us at support@petkit.com before placing your order.

 

Shipping Times

    Orders are typically processed and shipped within 1-2 business days (Monday–Friday) after payment is confirmed. Orders are not shipped or delivered on weekends or carrier holidays.

    Pre-order items will ship according to the estimated timeline listed on the corresponding product page.

    During holidays and peak sales periods (e.g., Black Friday and Cyber Monday), processing times may be slightly longer due to high order volumes. We aim to process all orders within 5 business days. If any significant delay occurs, you will be notified via email.

    If you wish to postpone a shipment, please contact us immediately at support@petkit.com after placing your order.

    Once your order has shipped, delivery time may vary depending on your location and carrier operations.

     

    Shipping Fee

    United States (Contiguous)

    • Free shipping on all cat litter products
    • Free shipping on orders over $39
    • $5.99 flat rate for orders under $39

     

    Order Fulfillment & Split Shipments

    • Orders may be shipped from different warehouses
    • If items are stored separately or temporarily unavailable, your order may arrive in multiple packages
    • No additional shipping fees will be charged for split shipments

     

    Address Changes & Shipping Surcharges

    Once an order is placed, the shipping address is considered final and confirmed.

    Address Change Requests

    If you need to request an address change, please contact us as soon as possible at support@petkit.com.

    We will do our best to assist, but cannot guarantee that changes can be made before the order is processed or shipped.

    If the order has already been shipped or delivered to the original address provided at checkout:

    • PETKIT is not responsible for any loss or delivery issues
    • Any return or refund requests will follow our standard return policy
    • Return shipping costs are the responsibility of the customer

    Shipping Surcharges

    In some cases, additional shipping surcharges determined by the carrier may apply. These may be charged at checkout or billed retrospectively based on actual carrier fees.

    Common reasons include:

    • Address changes initiated after order shipment (by either sender or recipient)
    • Delivery to remote or extended service areas (e.g., Delivery Area Surcharge (DAS) or Extended Area Surcharge (EAS))

     

    Delayed or Stalled Transit

    We ship through reputable carriers including USPS, FedEx, UPS, Amazon Logistics, UniUni and other regional logistics partners.

    Once an order has been handed over to the carrier, PETKIT is not responsible for delays, stalled tracking updates, or transit disruptions.

    If issues occur, we recommend contacting the carrier directly. However, our support team is happy to assist with filing claims or investigation requests when needed.

     

    Self-Collection, Unsuccessful Delivery & Returned Shipments

    If a carrier is unable to complete delivery due to reasons such as:

    • Incorrect address
    • Failed delivery attempts
    • Unclaimed package at pickup point

    The parcel may be held at a local facility or returned to our warehouse.

    In such cases:

    • Re-delivery can be arranged upon request (shipping costs paid by the customer)
    • If a refund is requested, original and return shipping costs will be deducted from the refund amount